The Guardian: Azerbaijan's one-stop public service shop is driving up efficiency
An innovative new agency aims to make services more accessible and cut corruption
Citizens today know their rights, have access to quality information on public services and are accustomed to receiving a high level of service from the private sector.
Consequently their expectations for public services are very high, and developing countries have implemented many significant and radical reforms to meet these demands.
The one-stop shop model – where citizens are able to receive a range of public services in a dedicated centre – has been introduced by countries such as the UK, Canada and Georgia to make service delivery more efficient. Azerbaijan has recently adopted a similar model, which is having a big impact on the way citizens access services.